Markham:  905-472-3270 | Stouffville:  905-591-3270 | Email: service@hvncollision.com
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FAQs

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Will the parts be ordered before I drop off my car for repair?

Absolutely, we generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible.  This enables us to provide quicker turnaround time.

If my vehicle’s frame is damaged is it a total loss?

No, a car is total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint color?

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicles paint matches. We believe in preserving our future that is why we choose environmentally friendly products, including high performance automotive refinish coating, from PPG.

How long will the repairs take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for rental car if you have that option on your policy or if you are the claimant.

How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes, we guarantee all repairs with a lifetime Warranty as long as you own the vehicle. (excluding rust repair)

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. Our methods of payments are visa, MasterCard, certified check and cash.

What are betterment charges?

Parts that wear out and need replacement with time and use (tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced. These betterment charges are determined by your insurance company.

Can I wash my car?

Recommendations and precautions in the first 30 days.
Do - Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
Don’t - Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not “dry wipe” your vehicle. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird dropping have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
Do not wax or polish the vehicle for 60 days. This will allow the finish to dry and harden completely.

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